Olive Pastel Green Solid Woollen Shawl | Calm Winter Companion

At Kashmir Box, we take special care in ensuring that your products are delivered to you in the best condition and on time by partnering only with courier companies of international repute.

We strive to provide the best shopping experience for our international customers. Please review our international shipping policy outlined below:

1. Shipping Destinations:
We currently ship to most countries worldwide. However, there may be certain restrictions on specific products or destinations due to legal or logistical limitations. If you are unsure whether we can ship to your location, please contact our customer support team for assistance.

2. Shipping Methods and Delivery Time:
We offer several shipping methods for international orders, including standard and expedited shipping options. The delivery time varies depending on the destination country and the selected shipping method. Estimated delivery times will be 7-14 Days.

3. Shipping Costs:
Shipping charge of USD 20 to be levied for order value up to USD 200. Free Shipping for order value above USD 200.

4. Customs Duties and Taxes:
International orders may be subject to customs duties, taxes, and other fees levied by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs. Customs policies vary widely from country to country, so please check with your local customs office for more information about any potential fees.

5. Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your package as it makes its way to you.

6. Order Changes and Cancellations:
Once an order has been placed, changes or cancellations may not be possible. If you need to make any modifications to your order, please contact our customer support team as soon as possible for assistance.

8. Returns and Exchanges:
We understand that sometimes products may not meet your expectations. While we do not offer return services for international orders, we may approve returns or exchanges under certain circumstances. If you wish to return or exchange an item, please contact our customer support team to initiate the process.
If a return or exchange is approved from our end, please note that the customer will be responsible for the return shipping costs. Additionally, any customs duties, taxes, or fees incurred during the return process will be the responsibility of the customer.
Returned items must be in their original condition, unused, and with all tags and packaging intact. We reserve the right to refuse returns or exchanges if the product does not meet our return criteria.
Once we receive the returned item and verify its condition, we will process the refund or exchange accordingly. Please allow sufficient time for the return to reach us and for the refund or exchange process to be completed.

Product Disclaimer:
Most of the products on KashmirBox.com are handmade; hand woven and intricately crafted, as such there may be variations in colour and embellishment of the actual product against that as shown on the website. This is due to the nature of fabric dyes, weather at the time of dying and differences in display outputs due to lighting, digital photography, colour settings and displaying capabilities of computer monitors, laptops or the mobile devices that you may be using.
For any queries regarding your order, please email at care@kashmirbox.com